Those holes are designed to pull oxygen and the gas though the burner so that light your grill. It is safe to use this way.

For further assistance, please call our Customer Care Center at 1.800.762.1142.

Check the battery.

Make sure the battery is placed properly and securely.

Do you see a spark?

NO

• Make sure your igniter wire is connected at both ends. Push both ends in to make a secure connection. Check igniter wire for tears or frays. If wire is damaged, it needs to be replaced.
• Make sure your electrode is clean and dry. It must be free of rust and grease. If the electrode is dirty, you must clean it. Check the ceramic body of the igniter. If it is cracked, it should be replaced.

YES

• Try to light your grill with a match. If it will not light, refer to Question 1 above. Do a leak test and make sure that every connection on your grill is tight and secure. Check your burner and venturi tubes for spider webs or other debris. If it is dirty, it should be cleaned.
• NOTE: A venturi is located on the bottom side of the burner. It is a cylindrical shape that connects to the back of the control valve (knob).

For further assistance, please call our Customer Care Center at 1.800.762.1142.

1. Make sure the hand valve is in the "ON" position.
2. Do you have enough gas in the tank?
3. Perform a leak test
   • Get a squirt bottle (not a spray bottle) and fill it with 1 part liquid soap and 3 parts water.
   • Soak everything from the hand valve (wheel) on the top of the cylinder to the regulator and tank orifice connection, the entire regulator hose, where the regulator hose connects to the grill and the control valves.
   • Turn the gas to the "ON" position, turn all the grill knobs to "HIGH" and look for air bubbles.
   • If you see any air bubbles, you have a leak. If it is at a connection, retighten. If it is the regulator hose or the control valve, it will need to be replaced. If you do not see any air bubbles, you do not have a leak.
4. Check the protrusion at the end of the regulator hose. Is the brass protrusion at least than 1” long?
   • No - You need to purchase or call the manufacturer of your grill for a new an updated regulator hose.
   • Yes -  It is an updated regulator hose.
5. The regulator excess flow device may have been tripped.
   • Inside the regulator is an excess flow device. This excess flow device is designed to protect your appliance from excess pressure.
   • When you move or transport the tank excess pressure gets built up in the tank.
   • When you open the tank the excess pressure is released. This may cause you excess flow device to trip.
   • To reset the regulator disconnect the regulator hose from the tank and wait 15 minutes. This allows time for the built up pressure to dissipate and the ball barring to reset itself.
   • Reconnect your regulator hose to the tank and try to ignite again.

For further assistance, please call our Customer Care Center at 1.800.762.1142.

The flame on smaller grills should be approximately 1/4" to 1/2” high.
 

For further assistance, please call our Customer Care Center at 1.800.762.1142.

You may be out of gas

• Exchange, refill or replace LP gas tank

Overfilling prevention device may have been activated

1. Turn control knobs to “OFF”
2. Wait 30 seconds and light grill
3. If flames are still too low reset the overfilling prevention device:
   1. Turn control knob “ OFF”
   2. Turn LP gas tank valve to “CLOSED”
   3. Disconnect regulator
   4. Turn control knobs to HIGH
   5. Wait 1 minute
   6. Turn control knob “ OFF”
   7. Reconnect regulator and leak check connections being careful not to fully open valve
   8. Light grill per “Lighting” section in your owner's manual.

For further assistance, please call our Customer Care Center at 1.800.762.1142

NO. The brass nut should be 1/4 to 1/2 turn past tight. The regulator was designed to adjust to a 14oz or 16oz canister. Thus, allowing it to move 360°.

For further assistance, please call our Customer Care Center at 1.800.762.1142.

Most propane appliance regulators use a rubber diaphragm to control the amount of fuel allowed to the control valves. If the propane tank has been overfilled, or it is a hot day outside, it is possible for this rubber diaphragm to vibrate. As it vibrates, it creates a humming noise. This noise, although annoying, is perfectly safe, and should go away in time.

For further assistance, please call our Customer Care Center at 1.800.762.1142.

Food drippings coming into contact with the hot flames of the burner cause flare-up. Some flare-up is normal, but excessive flare-ups are most often caused by a build up of grease catching fire. To avoid large flare-ups, or possible grease fires, it is best to clean the grill periodically. The heat of the burner will burn off any excess grease on the bottom side. Also, ensure that the bottom of the casting is kept clean of any grease or cooking debris.It is also recommended that you cut away as much fat from your meats as possible to cut back on the drippings.

For further assistance, please call our Customer Care Center at 1.800.762.1142

The lighting hook is used to light your burners when the igniter is not working. The tool is designed to be safer than attempting to light your burner with just a match. Simply place a match in the spring coiled end, turn on the burner and light.

For further assistance, please call our Customer Care Center at 1.800.762.1142.

NO. Our grills are designed with a heat plate. The heat plate distributes and maintains the heat evenly throughout the surface area of the grill. The use of lava rocks or briquettes would obstruct the designed airflow.

For further assistance, please call our Customer Care Center at 1.800.762.1142.

NO. Do not place grills on or near any combustibles. This is a fire hazard. Our grills are NOT tabletop models. Place grills on the ground only.

For further assistance, please call our Customer Care Center at 1.800.762.1142.

The inside of the lid is not painted. Baked on grease buildup has turned to carbon and is flaking off. Clean thoroughly.

For further assistance, please call our Customer Care Center at 1.800.762.1142.

Moistened wood chips. Make a bowl out of foil and put moistened wood chips inside the foil bowl and place on top of heat plate. Your grill will naturally become more seasoned every time you use it.

For further assistance, please call our Customer Care Center at 1.800.762.1142.

The cast iron burners will rust. This is a natural oxidation process. Proper maintenance includes regular cleaning of the burner orifices (holes). A thin wipe with vegetable oil helps to maintain their integrity or taking a wire brush and gently scrubing the burners will remove the rust.

For further assistance, please call our Customer Care Center at 1.800.762.1142.

The cooking grids are made of stainless steel and are coated with porcelain. Once the porcelain is cracked, the heat expands the crack and causes it to bubble and when it dries it will begin to flake off. To clean the porcelain cooking grid, you should use a Teflon safe scouring pad, hot water and a liquid grease fighting detergent.

For further assistance, please call our Customer Care Center at 1.800.762.1142.

This is a natural occurrence. The heat and oxidation turns the stainless steel a rust color. This can be polished with a good stainless steel cleaner.

For further assistance, please call our Customer Care Center at 1.800.762.1142.

1. Turn off the grill per the "Turning Off" section in the owner's manual.
2. Disconnect the tank, per "Disconnect LP Gas Tank" section in the owner's manual.
3. Set the tank asside for 15 minutes. Check to see if the tank is empty. If so, replace the tank.
4. After 15 minutes reconnect the tank per "Connect LP Gas Tank" section in the owner's manual.
5. For stand up grills: When turning the tank back on, only turn the handwheel one complete rotation. DO NOT turn the handwheel all the way until it stops! This causes frost and may also cause the hand wheel to break off.
6. If regulator freezes again, please contact out Customer Care Center at 1.800.762.1142.
7. If tank freezes again, replace the tank.

Note: We recommend you do not use the tank when the temperature is below 50°F
For further assistance, please call our Customer Care Center at 1.800.762.1142.

Propane needs to be at a boiling point to give the best output. At or below 40ºF, propane starts to try to liquefy which will not give a good performance.

For further assistance, please call our Customer Care Center at 1.800.762.1142.

Unless specified, your grill cannot be converted to natural gas. Converting your grill to natural gas can be dangerious and will void your warranty.

The grills that can be converted can only be converted by using approved conversion kits.

If you are not sure if your model can be converted, please call our Customer Care Center at 1.800.762.1142.


For further assistance, please call our Customer Care Center at 1.800.762.1142.

Properly cleaning your grill on a regular basis will help life of your grill last longer. For more information, please refer to your owner's manual.

For further assistance, please call our Customer Care Center at 1.800.762.1142.

You can use aluminum foil with your grill. 

Never cover entire cooing area or bowl with aluminum foil.

For further assistance, please call our Customer Care Center at 1.800.762.1142.